12-in-1 Function 4k Photography Bundle

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Customer Complaints Summary

11 total complaints in the last 3 years

of those, 1 complaints were closed in last 12 months

Complaint Type
Advertising/Sales	0
Billing/Collections	0
Delivery Issues	3
Guarantee/Warranty	0
Problem with a Product or Service	8
Totals	11

02/16/2021

Bought a sports activity watch. Received October 6th. The band has already begun to detiorate. Have gone to website but there is no area to report the problem. Product_Or_Service: Sports activity watch Order_Number: XXXXXXXXX

Desired Outcome

Refund Credit to my credit card

VistaShops Response

02/22/2021

Hello, Vista Shops is only the Fulfillment Center we do not handle the customer service issues, the customer has to go thought the original seller to resolve the inquiry. To try and help this customer with the band issue, the customer can send an email to **@vistashops.com, we will get the issue resolve and send new bands once the customer sends the email. Again, we will help this time, Vista Shops doesn't not handle any of customer service issue, as we're only a fulfillment center. Email again **@vistashops.com

10/14/2020

purchased on Sept XX XXXX watch very bad instructions unable to use it want to send back I tried 3 times this is my 4th try no Phone number avail its Unusable to me I want refund please my order number XXXXXXXX please advise thanks unusable to me ...

Desired Outcome

Refund

VistaShops Response

10/15/2020

Hello, ******* J ******* need to contact the actual seller, Vista Shops was the fulfillment for the product, ******* J ******* did not purchase the product directly from vista Shops, please remove this complain from Vista Shops and advise the customer to provide the sellers correct information.

06/30/2020

Unable to get verification from company in order to send a defected product back within the 30 day period. No phone number to call It's number is XXXXXXXXXXXX Sani Charge Phone UV Sanitizer. Black I ordered two One works and one does not. I would like to exchange it for another one

Desired Outcome

I would like a replacement for the one broken or my money refunded

VistaShops Response

07/01/2020

We have reach out to Ms. ******** ******** at DAY PHONE: XXX XXX-XXXX and have also email *********@sbcglobal.net, we have started the exchange request for the damage product.

05/19/2020

I haven't received my product. I ordered a graduation blanket from vistastars on may 3rd it is now may 18th I have sent to 2 emails and no response. My daughter graduates may 29th I want my product or a refund. My order #VS3585 very upset I have limited money as it is had I known I would have this problem I would have never spent money with them.

Desired Outcome

I want my product that I ordered or a full refund.

VistaShops Response

05/20/2020

Contact Name and Title: Vista Shops Contact Phone: XXX-XXX-XXXX Contact Email: **@vistashops.com This is not our order we are Vista Shops Carrollton, Texas the customer needs to follow the order email or contact data on the order not the Google search to file complaint. This complaint needs to be deleted from our account it is wrongfully filed against our company.

Customer Response

05/24/2020

(The consumer indicated he/she ACCEPTED the response from the business.) I'm so sorry I typed in Vista star's to file a complaint with BBB and this was the location it sent me to. So might want to look into that being Vista is attached to your name also.

10/07/2019

Product was inferior. Requested RA and shipping label was provided (THAT I HAS TI PAY FOR). It was "returned to sender" with a note that it was reject Order# XXXXXXXX. Order date 8/15/2019. Return date 9/6/19. Reject date 9/21. Item XXXXXXXXXXXX whirlwind Cool Blade-less Mini fan. I would like a credit to my original payment method. The fan did not work and packaging was very damaged. This is the worst company I have ever done online business with. Luckily it was only $20. I will stick with Amazon. Thanks.

Desired Outcome

Refund please

VistaShops Response

10/09/2019

This sale was not made on your end, customer needs to contact seller of where the transaction was made, please remove this from our claim from Vista Shops.

08/06/2019

I submitted an order on July 11,2019 through the Today show (Jills steals and Deals. It was for a *******************************. I ordered a ************************************************************ remote and accessories-Black through the TODAY SHOW - ******************** (order#XXXXXX) I to date have not received this product. Tracking # XXXXXXXXXXXXXXXXXXXXX *** Vista Shop does not list a phone # and when I called ***, they do not recognize the tracking # as it was a # that Vista Print gave with original order. I don't know who to contact next??

Desired Outcome

At this point I would like a refund. I do not trust a company that I cannot get ahold of and further more I can't even track the product.

VistaShops Response

08/22/2019

The order is showing as delivered on 8/8/2019 the package was delayed due to wrong address. The correct tracking # is XXXXXXXXXXXXXXXXXXXXXX for **** here is the link ************************************************************************* The support contact information was given with the order when it was placed. We have not received any support or inquiry beside this one.

Customer Response

08/26/2019

(The consumer indicated he/she ACCEPTED the response from the business.) I did receive my item. However, my other complaint is they don't send confirming enail and there is no phone number to speak with a human.

04/10/2019

Purchased a waterproof camera that looks like a toy. As soon as I received it Saturday April 6th I tried to return it but there was not phone number Purchased a waterproof camera that looks like a toy. As soon as I received it Saturday April 6th I tried to return it but there was not phone number there was a website **@vistashops.com instead on the packing sheet that instructed in writing to visit Monday through Friday for complaints. There is no information on the site to put in a request for a refund and the website states if you try to return without giving notification your purchase will be returned to you. So I am left to reporting this scam. I looked up a phone number that says they cannot complete my call and it hangs up immediately XXX-XXX-XXXX. I finally saw all of the complaints and decided to put in a claim since they only give you 14 days to return an item with no way of getting in touch with them.

Desired Outcome

I would like to have a real opportunity to return this purchase and have my money put back on the original form of payment.

12/11/2018

smartwatchs purchases on the Real Shop / Vista shop.I want to return.Customer Service was emailed.they will not respond within 14day return policy. Vistashop order #XXXXXXXX purchased 2 smart watches 1) # XXXXXXXXXXXX and X) XXXXXXXXXXXX paid a total of $ 58.00 plus tax & shipping for a total of $ 64.34 from the show The Real Shop on 11-07-2018. The purchase was paid by credit card. Delivered on 11-28-2018. I want to return them for a full refund. I followed the instruction on the website. I emailed them on XX-X-XXXX and on XX-XX-XXXX for notification and authorization to return the merchandise as required. They will not respond. There is a 14 day return deadline. If i send the merchandise back without notification and authorization then the package will be refused and returned to sender.

Desired Outcome

A full refund

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